Privacy Policy

This Privacy Policy describes how we collect, use, store, and protect personal information submitted by users during visits, browsing, shopping, and service consultation on our website. The core purpose of this policy is to protect user personal privacy and data security, standardize all user data processing behaviors of the platform, and create a safe, private and secure online shopping environment for all global users. This policy applies to all users who access and use this website, including registered users, browsing users, and ordering customers. All data processing operations of our platform strictly abide by the principle of user privacy priority and fully respect users’ personal information rights and interests.

1. Information We Collect

We only collect necessary user information that is actively submitted by users and required for normal order execution and service delivery. We will not actively collect any irrelevant private information, nor will we secretly obtain user data through hidden technical means. The user information we collect is limited to the content actively provided by users during the use of the website.
During the order placement and transaction process, we will collect basic order information required for completing product delivery and order confirmation, including user shipping information, contact information, and order related preference information filled in by users independently. Such information is only used for order processing, product delivery, after-sales service matching and user service response, and is the basic information necessary to complete the shopping service.
When users initiate consultation and feedback through the official customer service channel, we will record the problem description and relevant interactive information submitted by users, so as to accurately respond to user demands, track service progress, and optimize subsequent product experience and service quality. We do not collect users’ private identity information, sensitive life information and irrelevant personal data that have nothing to do with website services.

2. How We Use Your Information

All collected user information is only used for internal service operation and will not be used for any unauthorized commercial expansion or irrelevant scenarios. Firstly, user order and shipping information will be used to complete order confirmation, product packaging, logistics arrangement and delivery follow-up, ensuring that every user’s order can be processed and delivered accurately and efficiently.
Secondly, user contact information and consultation information will be used for replying to user service demands, solving order problems, handling after-sales applications, and feeding back service progress, so as to ensure smooth communication between the platform and users and effectively protect user shopping rights and interests. In addition, we will conduct anonymous and summarized analysis of user order data and demand feedback information, to optimize product selection, service process and website experience, and continuously improve the overall shopping experience of users.
We will never use user personal information for unauthorized information pushing, irrelevant marketing promotion and other disturbance behaviors, nor will we arbitrarily change the use scope of user data. All information use behaviors are centered on user service needs and platform experience optimization.

3. Information Storage and Protection

We have established perfect data security management measures to ensure the safe storage and effective protection of all user personal information. All user data collected by the platform will be stored through standardized and secure system channels, with professional security protection mechanisms set up to prevent unauthorized access, disclosure, tampering and loss of user information.
We implement strict internal data management specifications, limit the access authority of user information, and only authorize professional operation and service personnel who need to contact user data to complete work to access relevant information. All staff who contact user data have abided by strict privacy protection norms to ensure that user information will not be leaked or abused internally.
We will retain user order information and service information within a reasonable service cycle, which is convenient for users to query order records, handle after-sales problems and consult historical service records. When the information is no longer needed for service support and data optimization, we will take standardized and safe ways to clean up and eliminate user data to avoid long-term redundant storage of user information.

4. Information Sharing and Disclosure

We adhere to the principle of strictly confidential user personal information, and will not sell, rent, trade or publicly disclose user personal information to any third-party commercial institutions and individuals without the active consent of users.
In order to ensure the normal completion of user orders and logistics services, we will only transmit the necessary shipping information to the cooperative logistics service providers, which is limited to the information required for product transportation and delivery. All cooperative service providers have signed strict privacy protection agreements with us, requiring them to keep user information confidential and not to use user information for any other purposes. Once the logistics service is completed, the cooperative institutions will no longer retain user relevant data.
We will not share user personal information with third-party marketing platforms, data institutions and irrelevant third-party organizations in any form, and fully ensure the exclusivity and security of user private information.

5. User Rights

Users have independent rights to their personal information submitted on this website. Users can check their order information, contact information and other personal data generated during the use of the website at any time through the personal center of the website. For incorrect or updated personal information, users can independently modify, update and adjust it to ensure the authenticity and effectiveness of personal data.
If users have doubts about our data processing behavior, or need to consult the scope of information use and storage status, they can initiate feedback through the official Contact Us channel. We will arrange special personnel to reply and verify in a timely manner, and actively cooperate with users to handle relevant information demands.

6. Policy Update and Adjustment

We reserve the right to appropriately adjust and optimize the content of this Privacy Policy according to platform service upgrade, experience iteration and service standard optimization. All adjusted policy contents will be displayed on the website in the form of official updates. The updated policy will take effect uniformly after being published on the website.
Users’ continued access to the website and use of platform services after the policy update is deemed to be recognition and acceptance of the latest Privacy Policy. We will always take user privacy security as the core principle, continuously optimize data protection measures, and safeguard users’ personal information security and legitimate rights and interests in the whole process.

 

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